Terms of service

Terms of Service

Last updated: September 29, 2026

Welcome to Shopisto.

These Terms of Service ("Terms", "Terms of Service") govern your access to and use of the Shopisto website, products, services, and related features (collectively, the "Services").

Shopisto is an online e-commerce store offering a wide range of products to customers across India. Our store is powered by Shopify.

By accessing our website, browsing our products, creating an account, placing an order, or purchasing any product from Shopisto, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our Services or place an order with us.

1. About Shopisto

Shopisto operates as an online e-commerce store offering products across various categories.

Products available on our website may be sourced and fulfilled through third-party suppliers, fulfillment partners, logistics providers, and other service providers. Accordingly, product packaging, branding, appearance, specifications, or other characteristics may vary slightly from the images or descriptions displayed on our website.

We aim to provide accurate product information, images, pricing, and descriptions. However, minor differences may occur due to manufacturer updates, lighting, photography, display settings, packaging changes, or supplier variations.

2. Eligibility to Use Our Services

Shopisto does not impose a specific age restriction for browsing or purchasing products through our website.

If you are a minor, you should use our Services and make purchases with the involvement and permission of your parent or legal guardian where required by applicable law.

By using our website or placing an order, you confirm that the information you provide is accurate and that you have the legal capacity or appropriate authorization to enter into a purchase transaction.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability, and other information displayed on our website are accurate.

However:

  • Product colors may appear different depending on your device or screen settings.

  • Product images may be for illustrative purposes.

  • Actual packaging may differ from product images.

  • Manufacturers or suppliers may make changes to product specifications or packaging.

  • Minor differences in dimensions, color, design, or appearance may occur.

  • Product availability may change without prior notice.

Shopisto does not guarantee that product descriptions, images, specifications, or other website content will always be completely accurate, current, or error-free.

4. Prices and Payments

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

We accept payment methods made available through our payment service providers, including payment methods supported by Razorpay, as well as Cash on Delivery where available for eligible orders.

Payment options and availability may vary depending on the order, location, product, payment provider, or other applicable circumstances.

We reserve the right to correct pricing, product information, availability, or other errors on our website.

If an order has been placed based on an obvious pricing or listing error, we may contact you to clarify the error or cancel the affected order. If payment has already been made for an order that is cancelled by us for this reason, the applicable refund will be processed to the original payment method, subject to the applicable payment provider's processing procedures.

5. Order Placement and Acceptance

When you place an order on Shopisto, you are making a request to purchase the selected products.

An order confirmation or acknowledgement does not necessarily mean that your order has been finally accepted or confirmed for fulfillment.

We reserve the right to accept, reject, cancel, or limit an order for reasonable reasons, including:

  • Product availability;

  • Incorrect or incomplete customer information;

  • Pricing or listing errors;

  • Suspected fraudulent or unauthorized transactions;

  • Delivery limitations;

  • Repeated failed deliveries;

  • Unusual or suspicious order activity; or

  • Other operational or legitimate business reasons.

Once an order has been reviewed and confirmed by Shopisto, it may proceed to processing and fulfillment.

6. Order Cancellation

Before Order Confirmation

You may request cancellation of your order before Shopisto confirms the order.

Where cancellation is successfully completed before order confirmation, no cancellation fee will generally apply.

After Order Confirmation

Once an order has been confirmed, cancellation may no longer be available as a standard option.

If you have paid for an order in advance and request cancellation after confirmation, Shopisto may consider the request where there is a valid reason.

Where such cancellation is accepted, an ₹80 cancellation fee may be deducted from the amount refundable to you.

After Dispatch

Once an order has been dispatched, it generally cannot be cancelled.

However, Shopisto may consider a cancellation request after dispatch in exceptional circumstances or where there is a valid reason. Any applicable cancellation, shipping, return, or other costs may be deducted from the amount refundable to the customer.

For Cash on Delivery orders, refusing or rejecting a shipment after dispatch may result in additional restrictions on future COD orders or other appropriate action.

7. Cash on Delivery (COD)

Where Cash on Delivery is available, customers may pay for eligible orders when the order is delivered.

A ₹80 COD charge may apply to Cash on Delivery orders.

COD availability may depend on the customer's location, product, order value, courier availability, or other operational factors.

Customers are expected to provide accurate contact and delivery information and to remain available to receive their orders.

Repeated refusal of COD orders, intentional non-acceptance, or providing false delivery information may result in restrictions on future COD purchases.

8. Shipping and Delivery

Shopisto currently ships orders within India.

Our usual estimated delivery time is approximately 5–10 business days after the order has been processed and dispatched.

Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside our reasonable control, including:

  • Courier or logistics delays;

  • Weather conditions;

  • Natural events;

  • Public holidays;

  • Festivals or periods of high demand;

  • Transportation disruptions;

  • Remote or difficult-to-reach locations;

  • Incorrect or incomplete delivery information;

  • Customer unavailability; or

  • Other circumstances affecting the delivery network.

If your order has not arrived within the expected delivery period, please allow an additional 2 business days for delivery before contacting us regarding a delay.

We will make reasonable efforts to assist you with delivery-related issues.

9. Delivery Address and Customer Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes:

  • Full name;

  • Complete delivery address;

  • Apartment/house/building information where applicable;

  • Correct PIN code;

  • Valid phone number; and

  • Any other information necessary for successful delivery.

Shopisto is not responsible for delivery failures caused by incorrect, incomplete, or outdated information provided by the customer.

If an order is returned to the sender because of an incorrect address, incorrect contact information, customer unavailability, refusal to accept the package, or repeated failed delivery attempts, the customer may place a new order.

Where possible, the delivery partner may make up to three delivery attempts.

If you notice a delivery problem after the first failed attempt, please contact us as soon as possible at storeshopisto@gmail.com so that we can attempt to assist you.

10. Returns

Shopisto accepts returns only for valid reasons, such as:

  • Products received damaged;

  • Defective products;

  • Incorrect products received; or

  • Other issues that Shopisto determines qualify for a return.

Return requests must be submitted within 5 days of receiving the product.

Products returned without a valid reason or outside the applicable return period may not be accepted.

Unboxing Video Requirement

For damaged, defective, incorrect, or otherwise disputed products, customers must provide a continuous, unedited, and uncut unboxing video showing the opening of the package and the condition of the product.

The unboxing video must:

  • Be recorded while opening the original package;

  • Clearly show the package and product;

  • Not be cut or edited;

  • Not be digitally altered or manipulated; and

  • Clearly demonstrate the issue being reported.

Customers may also be required to provide clear photographs showing the reported damage or issue from multiple angles.

Failure to provide the requested unboxing video, photographs, or other evidence may make it difficult for Shopisto to verify the claim, and the return or replacement request may be declined where verification is not possible.

11. Replacement Policy

Eligible products may qualify for replacement within 7 days of delivery, subject to verification and availability.

Replacement requests must be based on a valid reason, such as a damaged, defective, or incorrect product.

A ₹80 shipping/processing charge may apply for replacement requests.

The replacement product will be sent only after the original product has been safely returned to and received by Shopisto or the applicable fulfillment/return facility, where required.

Replacement availability may depend on stock and supplier availability. If a replacement is not available, Shopisto may provide an applicable refund instead.

12. Return and Refund Process

When a return or refund is approved, the customer may be required to return the product to the designated return address provided by Shopisto.

The replacement or refund will generally be processed only after the returned product has safely reached us and has been inspected or verified, where applicable.

If the returned product does not match the reported issue, is damaged due to customer handling, is missing parts or accessories, or otherwise fails to satisfy the applicable return conditions, Shopisto may decline the return, replacement, or refund.

13. Refunds

Approved refunds will generally be issued to the original payment method used to make the purchase.

The time required for the refund to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.

Shopisto does not control the processing time of external banks or payment providers.

Where applicable, approved refunds may be reduced by permitted cancellation, shipping, processing, or other applicable charges disclosed under these Terms or the applicable order conditions.

14. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at:

storeshopisto@gmail.com

You should contact us within 24 hours of receiving the product for the fastest resolution.

Please include:

  • Your order number;

  • A description of the issue;

  • Clear photographs showing the issue from different angles;

  • The required unboxing video; and

  • Any other information requested by our support team.

We aim to respond to such requests within 24 hours, although response times may occasionally be affected by weekends, holidays, high volumes of requests, or circumstances outside our control.

15. Order Delivery Issues

If your tracking information indicates a delivery problem, failed delivery, or other issue, please contact us as soon as possible.

Where the delivery partner makes multiple delivery attempts and the package is eventually returned because of an incorrect address, incorrect phone number, customer unavailability, or refusal to accept the package, Shopisto may not be responsible for the resulting return.

If the customer wishes to receive the product again after it has been returned, a new order may be required.

Additional shipping or applicable charges may apply to the new order.

16. Customer Accounts

Customers may have the option to create an account on our website.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You agree to provide accurate information and to update your information when necessary.

Shopisto reserves the right to suspend or terminate an account where there is reasonable evidence of misuse, fraudulent activity, abuse of our Services, or violation of these Terms.

17. Promotions and Discount Codes

Shopisto may offer promotional campaigns, discount codes, special offers, free-shipping offers, or other promotional benefits from time to time.

Unless otherwise stated:

  • Promotions may be subject to additional terms and conditions;

  • Discount codes may have expiration dates or usage limits;

  • Certain products may be excluded;

  • Multiple promotional offers may not always be combined;

  • Promotions may be modified, suspended, or discontinued at any time; and

  • Shopisto may correct errors relating to promotional offers.

A promotion does not create a permanent entitlement to a particular price, discount, or offer.

18. Prohibited Use

You agree not to misuse our website or Services.

You must not use our website to:

  • Engage in fraudulent or unlawful activities;

  • Submit false or misleading information;

  • Attempt unauthorized access to our website or systems;

  • Interfere with the operation or security of our website;

  • Introduce malicious code, viruses, or harmful software;

  • Scrape, copy, or reproduce website content without authorization;

  • Abuse return, refund, replacement, COD, or promotional systems;

  • Place orders using stolen or unauthorized payment information; or

  • Violate any applicable law or regulation.

We reserve the right to restrict or terminate access to our Services where we reasonably believe that these Terms have been violated.

19. Intellectual Property

Unless otherwise stated, the content available through Shopisto, including our website design, logo, branding, text, graphics, product descriptions, photographs, layouts, and other materials, is owned by or used by Shopisto with appropriate rights.

You may access and use our website for personal shopping purposes.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit Shopisto's website content, branding, or other proprietary materials without prior written permission.

20. Third-Party Services

We may use third-party services to operate our store and fulfill orders, including Shopify, Razorpay, payment providers, courier and logistics companies, suppliers, fulfillment partners, analytics providers, and other service providers.

Your use of certain third-party services may also be subject to the terms and policies of those third parties.

Shopisto is not responsible for the independent policies, terms, or actions of third-party service providers.

21. Website Availability

We make reasonable efforts to keep the Shopisto website available and functioning properly.

However, we do not guarantee that the website or any particular feature will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable due to maintenance, technical issues, updates, third-party service interruptions, or circumstances beyond our reasonable control.

22. Limitation of Responsibility

To the extent permitted by applicable law, Shopisto will not be responsible for losses or delays caused by circumstances outside our reasonable control, including courier delays, natural events, technical failures, payment-provider interruptions, supplier or fulfillment issues, incorrect customer information, or other external circumstances.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

23. Changes to Products and Services

We reserve the right to modify, discontinue, replace, or update products, product information, pricing, website features, Services, or policies at any time.

Such changes will not affect orders that have already been accepted and confirmed except where permitted or required by applicable circumstances.

24. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, Services, policies, technology, or applicable legal requirements.

When we update these Terms, we will revise the "Last updated" date at the top of this page.

Your continued use of our website after updated Terms are published constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

25. Governing Law

These Terms are intended to be governed by and interpreted in accordance with the applicable laws of India, subject to any mandatory consumer-protection or other legal rights that may apply to you.

Because Shopisto is currently not formally registered as a company or other legal entity, these Terms do not identify a specific registered corporate entity or jurisdiction.

We may update this section if Shopisto is formally registered in the future.

26. Contact Us

If you have questions regarding these Terms, an order, a return, a replacement, a refund, delivery, or any other Shopisto matter, please contact us:

Shopisto
Email: storeshopisto@gmail.com

For order-related requests, please include your order number and the relevant details so that we can assist you efficiently.