Refund policy

Return & Refund Policy

Last updated: September 29, 2026

At Shopisto, we want you to have a smooth shopping experience. If you receive a product that is damaged, defective, or different from what you ordered, we are here to help.

Please read the following Return & Refund Policy carefully before placing your order.

1. Return Period

Shopisto accepts eligible return requests within 5 days from the date you receive your order.

Returns are accepted only for valid reasons, such as:

  • The product was received damaged;

  • The product is defective or not functioning as described;

  • The wrong product was received; or

  • Another valid issue that is approved by Shopisto.

Returns requested after the 5-day return period may not be accepted.

2. Conditions for a Return

To be eligible for a return, the product must be returned in a condition that allows us to verify the reported issue.

Depending on the product, the following may be required:

  • The product should be unused, unless the issue can only be identified after use or testing;

  • Original packaging should be retained where reasonably possible;

  • All accessories, parts, manuals, and other items supplied with the product should be returned;

  • The product must not have been intentionally damaged or misused; and

  • The product must match the item associated with the original order.

Shopisto reserves the right to reject a return if the product has been damaged due to misuse, negligence, unauthorized modification, or improper handling by the customer.

3. Unboxing Video Requirement

For damaged, defective, missing, or incorrect products, an unboxing video is required to help us verify the condition of the package and product at the time of delivery.

The unboxing video must:

  • Be recorded continuously while opening the package;

  • Clearly show the original package before and during opening;

  • Clearly show the product and its condition;

  • Not be cut or edited;

  • Not be digitally altered, manipulated, or morphed; and

  • Clearly show the reported damage, defect, or issue where possible.

In addition to the unboxing video, customers may be required to provide clear photographs of the product and the reported issue from multiple angles.

If the required unboxing video, photographs, or other evidence are not provided, Shopisto may not be able to verify the claim and may decline the return, replacement, or refund where verification is not possible.

4. How to Request a Return

To request a return, contact us at:

Email: storeshopisto@gmail.com

Please contact us within 5 days of receiving your order.

When contacting us, please provide:

  • Your order number;

  • Your name;

  • A description of the issue;

  • Clear photographs showing the issue;

  • The required unboxing video; and

  • Any other information requested by our support team.

Please do not send the product back before contacting us and receiving return instructions from Shopisto.

Returns sent without prior approval may not be accepted.

5. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as you receive it.

If your product is damaged, defective, or incorrect, please contact us within 24 hours of delivery whenever possible so that we can investigate the issue quickly.

Email us at:

storeshopisto@gmail.com

We aim to respond to damage, defect, and order-issue requests within 24 hours, although response times may occasionally vary due to weekends, holidays, high volumes of requests, or circumstances outside our control.

6. Replacement Policy

Eligible products may qualify for a replacement within 7 days from the date of delivery.

Replacement requests must be based on a valid reason, such as:

  • Damaged product;

  • Defective product;

  • Incorrect product; or

  • Another issue approved by Shopisto.

A ₹80 shipping/processing charge may apply to an approved replacement.

The replacement will generally be processed only after the original product has been safely returned and received by Shopisto or the designated return facility.

Replacement availability is subject to stock availability.

If the same product is not available for replacement, Shopisto may provide an applicable refund instead.

7. Return Shipping

After your return request has been reviewed and approved, we will provide you with the applicable return instructions.

Customers should not independently ship products to an address that has not been provided or approved by Shopisto.

Return shipping arrangements and any applicable shipping costs may vary depending on the reason for the return and the circumstances of the order.

For approved replacements, an ₹80 shipping/processing charge may apply.

8. Products That May Not Be Eligible for Return

Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, or other applicable restrictions.

Examples may include:

  • Products that are personalized or specially made for a customer;

  • Products that cannot reasonably be returned for hygiene or safety reasons;

  • Products that have been used, damaged, modified, or altered by the customer;

  • Products returned without the required components or accessories;

  • Products returned after the applicable return period; and

  • Products for which the reported issue cannot be reasonably verified.

Eligibility may vary depending on the particular product.

If you are unsure whether your product qualifies for a return, please contact us at storeshopisto@gmail.com before sending the product back.

9. Order Cancellation and Refunds

If you request cancellation before your order has been confirmed by Shopisto, the order may generally be cancelled without a cancellation fee.

Once an order has been confirmed or dispatched, cancellation may no longer be available as a standard option.

Where Shopisto approves a cancellation after confirmation or dispatch for a valid reason, an ₹80 cancellation fee may be deducted from the refundable amount.

Any applicable shipping, processing, or other charges may also be deducted where permitted and applicable.

10. Refund Eligibility

Refunds are issued only after Shopisto has reviewed and approved the applicable return, cancellation, or other refund request.

For returned products, the refund will generally be processed after the returned product has safely reached us and has been inspected or verified.

If the returned product does not meet the applicable return conditions, Shopisto may reject the refund request.

11. Refund Method

Approved refunds will be issued to the original payment method used to place the order.

For example, if you paid using a supported online payment method, the approved refund will be processed back through the applicable original payment method.

The time taken for the refund to appear in your account depends on the payment provider, bank, card issuer, or other financial institution.

Shopisto cannot control the processing time of your bank or payment provider.

12. Refund Processing Time

Once a refund has been approved and initiated by Shopisto, the amount may take additional time to appear in your account depending on the relevant payment provider or bank.

If you have not received an approved refund after a reasonable processing period, please contact us at:

storeshopisto@gmail.com

Please include your order number and refund details so that we can assist you.

13. Return Inspection

All returned products may be inspected before a replacement or refund is approved.

A return may be rejected if:

  • The product does not match the original order;

  • The product has been intentionally damaged;

  • The product shows signs of misuse or unauthorized modification;

  • Required parts or accessories are missing;

  • The reported issue cannot be verified;

  • The return was requested outside the applicable return period; or

  • The product does not otherwise satisfy the conditions of this policy.

Shopisto's decision will be based on the information and evidence available to us and the applicable circumstances of the order.

14. Exchanges

If you receive an eligible damaged, defective, or incorrect product, you may request a replacement in accordance with our replacement policy.

A replacement is subject to product availability and verification of the reported issue.

A ₹80 shipping/processing charge may apply to an approved replacement.

15. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us:

Shopisto
Email: storeshopisto@gmail.com

For faster assistance, please include your order number and provide clear details about the issue.

We aim to respond to customer support requests within 24 hours.