Frequently Asked Questions
General
What is Shopisto?
Shopisto is an Indian online shopping store offering products across a wide range of categories. We focus on making online shopping simple by bringing different products together in one convenient place.
Where does Shopisto deliver?
Shopisto currently delivers across India, subject to courier availability for the delivery PIN code.
Do I need an account to place an order?
You may browse our website without creating an account. Depending on the checkout options available, you may be able to place an order as a guest or create an account for a more convenient shopping experience.
What products does Shopisto sell?
Shopisto is a general e-commerce store offering products across multiple categories, including lifestyle, home, gadgets, accessories, everyday-use products, and more. Product categories and availability may change over time.
Orders
How do I place an order?
Simply select the product you want, choose the available options if applicable, add it to your cart, and proceed to checkout. Enter your delivery information, select your preferred payment method, and complete your order.
What payment methods does Shopisto accept?
Shopisto supports the payment methods available through our payment provider, including the payment options supported by Razorpay.
Depending on your order and location, available methods may include online payments and Cash on Delivery.
Does Shopisto offer Cash on Delivery?
Yes, Cash on Delivery (COD) may be available for eligible products and delivery locations.
An ₹80 COD charge may apply to COD orders.
COD availability can vary depending on the product, delivery location, order value, courier availability, and other factors.
Will I receive an order confirmation?
Yes. After successfully placing an order, you should receive an order confirmation through the contact information provided during checkout.
Your order may also undergo verification before it is confirmed for processing.
Can I change my delivery address after placing an order?
Please contact us as soon as possible at storeshopisto@gmail.com if you need to correct your delivery information.
We cannot guarantee that an address can be changed after the order has been confirmed or dispatched.
Can I order multiple products together?
Yes. You can add multiple eligible products to your cart and place them in the same order.
Depending on product availability, suppliers, and fulfillment arrangements, products from the same order may occasionally arrive in separate packages.
Shipping & Delivery
How long does delivery take?
Our usual estimated delivery time is 5–10 business days after your order has been processed and dispatched.
Delivery times are estimates and may vary depending on your location, product, courier, holidays, weather, and other circumstances.
My order hasn't arrived within 5–10 business days. What should I do?
If your order hasn't arrived within the estimated 5–10 business-day period, please allow an additional 2 business days for delivery.
If you still haven't received your order, contact us at storeshopisto@gmail.com with your order number.
Can I track my order?
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please note that tracking information may take some time to update after the package is handed over to the delivery partner.
How many delivery attempts will the courier make?
The delivery partner may make up to three delivery attempts.
If you notice a delivery problem after the first failed attempt, contact us as soon as possible so we can try to assist you.
What happens if I provide the wrong address?
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered because of an incorrect or incomplete address, phone number, or other information provided by the customer, Shopisto may not be responsible for the resulting delivery failure.
If the package is returned to the sender, you may need to place a new order to receive the product again.
Do you deliver to all PIN codes in India?
We aim to deliver across India, but delivery availability depends on courier coverage for your particular PIN code and product.
Some remote or restricted locations may have limited delivery availability.
Cancellation
Can I cancel my order?
You can request cancellation before Shopisto confirms your order.
Once your order has been confirmed, cancellation is no longer guaranteed.
Can I cancel my order after it has been confirmed?
Cancellation after confirmation may be considered if there is a valid reason.
If an approved cancellation occurs after confirmation, an ₹80 cancellation fee may be deducted from the refundable amount.
Can I cancel my order after it has been dispatched?
Orders generally cannot be cancelled after dispatch.
If you have an exceptional or valid reason, you can contact us at storeshopisto@gmail.com, and we will review your request.
Applicable cancellation, shipping, or processing charges may apply.
How do I request an order cancellation?
Email us at:
Please include your order number and the reason for your cancellation request.
Submitting a cancellation request does not guarantee that the order can be cancelled.
Returns & Replacements
Does Shopisto accept returns?
Yes. Eligible products can be returned within 5 days of receiving the order for valid reasons such as:
- Damaged product
- Defective product
- Incorrect product received
- Other valid product-related issues approved by Shopisto
Can I return a product if I simply don't like it?
Our returns are intended for valid product-related issues rather than general change-of-mind returns.
Return eligibility is determined according to our Return & Refund Policy.
How long do I have to request a return?
You have 5 days from the date you receive the product to request an eligible return.
What proof is required for a damaged or defective product?
For damage, defects, or incorrect products, you may be required to provide:
- A continuous unboxing video
- Clear photographs of the product
- Photographs showing the issue from different angles
- Your order number
- A description of the problem
What are the requirements for the unboxing video?
The unboxing video should be:
- Continuous;
- Uncut;
- Unedited;
- Not digitally altered or manipulated; and
- Clear enough to show the package and product condition.
The video should show the package being opened and the product being removed.
When should I report a damaged or incorrect product?
Please contact us within 24 hours of receiving the product whenever possible.
This allows us to investigate the issue quickly.
Can I get a replacement instead of a refund?
Yes. Eligible products may qualify for replacement within 7 days of delivery, subject to verification and product availability.
Is there a charge for a replacement?
An ₹80 shipping/processing charge may apply to an approved replacement.
When will my replacement be shipped?
The replacement will generally be processed after the original product has been safely returned and received by us or the designated return facility, where required.
What happens if the replacement product is unavailable?
If the same product is unavailable, Shopisto may provide an applicable refund instead, subject to the applicable policy.
Refunds
How will I receive my refund?
Approved refunds are generally sent to the original payment method used to make the purchase.
When will I receive my refund?
For an approved return, the refund is generally processed after the returned product has safely reached us and has been inspected or verified.
After Shopisto initiates the refund, the time taken for the amount to appear in your account depends on your payment provider or bank.
Will the cancellation fee be deducted from my refund?
If a cancellation after order confirmation is approved and the applicable ₹80 cancellation fee applies, the fee may be deducted from the refundable amount.
What if my return is rejected?
A return may be rejected if the product does not meet the applicable return requirements, the reported issue cannot be verified, the product has been misused or damaged by the customer, or the return request is outside the applicable return period.
COD
Is COD available for every product?
No. COD availability may depend on the product, delivery location, order value, courier availability, and other factors.
Is there a COD charge?
Yes. An ₹80 COD charge may apply to eligible Cash on Delivery orders.
What happens if I refuse a COD order?
Customers are expected to accept their confirmed COD orders.
Repeated refusal or non-acceptance of COD orders may affect your ability to use Cash on Delivery for future purchases.
What if I miss the delivery?
The delivery partner may make up to three delivery attempts.
If you notice an issue after the first attempt, contact us as soon as possible so we can try to assist you.
Product Information
Will the product look exactly like the image?
We make reasonable efforts to provide accurate product images and descriptions.
However, minor differences in color, appearance, packaging, dimensions, or specifications may occur due to photography, screen settings, manufacturer updates, or supplier variations.
Why might my product packaging look different?
Shopisto works with suppliers and fulfillment partners, so packaging, labels, and branding may vary depending on the supplier or manufacturer.
Minor packaging differences do not necessarily mean that you received the wrong product.
Can products from the same order arrive separately?
Yes. Depending on supplier, fulfillment, and logistics arrangements, products in the same order may occasionally be shipped separately and arrive at different times.
Customer Support
How can I contact Shopisto?
You can contact us by email:
How quickly will Shopisto respond?
We aim to respond to customer inquiries within 24 hours.
Response times may occasionally vary during weekends, holidays, or periods of high inquiry volume.
What information should I include when contacting support?
For an existing order, please include:
- Order number
- Name used for the order
- Email address or phone number used during checkout
- Description of your issue
- Photos or videos where relevant
This helps us identify your order and assist you more efficiently.