Shipping policy
Shipping Policy
Last updated: September 29, 2026
At Shopisto, we aim to make sure your order reaches you safely and within the estimated delivery period.
Please read this Shipping Policy carefully to understand how we process, ship, and deliver orders placed through our website.
1. Shipping Availability
Shopisto currently ships orders within India.
We currently do not offer international shipping.
Shipping availability may vary for certain products, locations, PIN codes, or delivery addresses depending on courier and logistics availability.
2. Order Processing
After you successfully place an order, we process your order for fulfillment.
Orders may require some time for verification, processing, packing, and dispatch before they are handed over to the delivery partner.
Once your order has been dispatched, you may receive shipping or tracking information where tracking is available.
Order processing and dispatch times may vary depending on the product, supplier, fulfillment partner, order volume, holidays, and other operational circumstances.
3. Estimated Delivery Time
Our usual estimated delivery time is:
5–10 business days
Delivery times are estimates and are not guaranteed.
In some circumstances, delivery may take longer than the estimated period due to circumstances outside our reasonable control.
If your order has not arrived within the expected 5–10 business-day period, please allow an additional 2 business days for delivery before contacting us regarding a delay.
We will make reasonable efforts to assist you with delayed orders.
4. Delivery Delays
Although we aim to deliver your order within the estimated timeframe, delays can occasionally occur.
Delivery may be affected by:
-
Courier or logistics delays;
-
Weather conditions;
-
Natural disasters or other natural events;
-
Public holidays;
-
Festivals and periods of high order volume;
-
Transportation disruptions;
-
Remote or difficult-to-reach locations;
-
Incorrect or incomplete delivery information;
-
Customer unavailability;
-
Courier operational issues;
-
Supplier or fulfillment delays; or
-
Other circumstances outside our reasonable control.
Shopisto is not responsible for delays caused by circumstances outside our reasonable control.
However, we will make reasonable efforts to assist you in resolving delivery-related issues.
5. Tracking Information
Where tracking is available, tracking information may be provided to you after your order has been dispatched.
Tracking information is provided by the relevant delivery or logistics partner.
Tracking updates may take some time to appear after dispatch.
If tracking information appears to be delayed or does not immediately update, this does not necessarily mean that your order has stopped moving.
6. Delivery Attempts
Our delivery partners may make up to three delivery attempts to deliver your order.
To help ensure successful delivery, please make sure that someone is available to receive the package and that the contact information provided during checkout is accurate.
If you notice a delivery problem after the first failed attempt, please contact us as soon as possible at:
We will try to assist you in resolving the issue with the delivery partner.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
This includes:
-
Full name;
-
House/building number;
-
Street/locality;
-
City;
-
State;
-
PIN code; and
-
Valid phone number.
Shopisto is not responsible for delivery failures caused by incorrect, incomplete, or inaccurate information provided by the customer.
If an order cannot be delivered because of an incorrect address, incorrect phone number, incomplete address, or other customer-provided information and the package is returned to the sender, the customer may need to place a new order.
Additional shipping charges may apply to a new order.
8. Failed Delivery and Returned Packages
If the delivery partner is unable to deliver an order after the available delivery attempts, the package may be returned to the sender.
This may occur due to reasons including:
-
Incorrect address;
-
Incorrect phone number;
-
Customer unavailability;
-
Customer refusal to accept the package;
-
Failure to respond to the delivery partner;
-
Inability to access the delivery location; or
-
Other delivery-related circumstances.
If the package is returned due to incorrect information or other circumstances attributable to the customer, Shopisto may not be responsible for the resulting return.
Customers who wish to receive the product again may be required to place a new order.
9. Cash on Delivery
Cash on Delivery (COD) may be available for eligible orders and locations.
A ₹80 COD charge may apply to COD orders.
COD availability may vary depending on the product, order, delivery location, courier availability, order value, or other operational factors.
Customers placing COD orders are expected to accept and receive their orders when delivered.
Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability.
10. Shipping Charges
Any applicable shipping charges will be displayed during the checkout process or otherwise communicated before the order is completed.
Shipping charges may vary depending on the product, delivery location, order value, shipping method, or other applicable factors.
For approved product replacements, an ₹80 shipping/processing charge may apply in accordance with our Return & Refund Policy.
11. Multiple Products in One Order
Depending on product availability, supplier location, fulfillment arrangements, and logistics requirements, products purchased in the same order may occasionally be shipped separately.
If this occurs, you may receive separate packages and/or separate tracking information.
You will not necessarily receive all products from an order in the same package or at the same time.
12. Product Packaging
We take reasonable steps to ensure that orders are packed appropriately before dispatch.
Because Shopisto may work with third-party suppliers and fulfillment partners, packaging, labels, branding, and other external packaging characteristics may vary between products.
Minor differences in packaging do not necessarily indicate that the wrong product has been delivered.
If you believe that you have received a damaged, defective, or incorrect product, please follow the procedure described in our Return & Refund Policy.
13. Damaged Packages or Products
Please inspect your package as soon as you receive it.
If the package or product appears damaged, defective, or incorrect, please contact us at:
For damaged, defective, or incorrect product claims, customers may be required to provide:
-
Order number;
-
Clear photographs of the package and product;
-
Photographs showing the issue from multiple angles; and
-
A continuous, unedited, and uncut unboxing video.
Please refer to our Return & Refund Policy for the complete requirements applicable to damaged, defective, or incorrect products.
14. Delivery to Remote Locations
Delivery to remote areas, difficult-to-access locations, islands, certain PIN codes, or other locations with limited courier coverage may take longer than the standard estimated delivery period.
Additional delivery restrictions or charges may apply where applicable.
If a particular PIN code cannot be serviced by our available delivery partners, we may contact you regarding the order.
15. Order Cancellation After Dispatch
Once an order has been dispatched, it generally cannot be cancelled through the standard cancellation process.
Any cancellation request after dispatch will be considered only where there is a valid reason and at Shopisto's discretion, subject to applicable law and our Terms of Service.
Where an approved cancellation is processed after confirmation or dispatch, applicable cancellation, shipping, or other permitted charges may be deducted.
16. Changes to This Shipping Policy
Shopisto may update this Shipping Policy from time to time to reflect changes to our shipping processes, logistics partners, delivery areas, or other operational requirements.
When we make changes, we will update the "Last updated" date at the top of this page.
We encourage customers to review this policy periodically.
17. Contact Us
If you have questions about your shipment, delivery status, or this Shipping Policy, please contact us:
Shopisto
Email: storeshopisto@gmail.com
For order-related questions, please include your order number so that we can assist you more efficiently.