Cancellation Policy

Last updated: October 1, 2026

At Shopisto, we begin processing orders as soon as possible after they are placed. For this reason, cancellation availability depends on the stage of your order.

Please read this Cancellation Policy carefully before placing an order.

1. Cancellation Before Order Confirmation

Customers may request cancellation of an order before Shopisto confirms the order.

If the cancellation request is received and approved before order confirmation, the order will generally be cancelled without a cancellation fee.

For prepaid orders, any eligible refund will be processed to the original payment method used for the order.

2. Cancellation After Order Confirmation

Once an order has been confirmed by Shopisto, it may have already entered the processing or fulfillment stage.

Cancellation after confirmation is therefore not guaranteed.

For prepaid orders, Shopisto may consider a cancellation request after confirmation only where there is a valid reason.

If the cancellation is approved after order confirmation, an ₹80 cancellation fee may be deducted from the refundable amount.

Any other applicable charges that have already been incurred in processing or fulfilling the order may also be deducted where permitted and applicable.

3. Cancellation After Dispatch

Once an order has been dispatched, it generally cannot be cancelled through the standard cancellation process.

If you have a valid reason for requesting cancellation after dispatch, you may contact us at:

storeshopisto@gmail.com

We will review the request based on the circumstances of the order.

If a cancellation after dispatch is exceptionally approved, an ₹80 cancellation fee may apply, along with any applicable shipping, processing, or other charges that have already been incurred.

In some situations, the order may need to be handled through our Return & Refund Policy instead of being cancelled directly.

4. Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers are expected to accept the order when it is delivered.

If you wish to cancel a COD order, please contact us as early as possible and preferably before the order is confirmed.

Once a COD order has been confirmed or dispatched, cancellation may no longer be available.

Repeated refusal or non-acceptance of COD orders may affect your eligibility to use Cash on Delivery for future purchases.

5. How to Request a Cancellation

To request cancellation, contact us at:

Email: storeshopisto@gmail.com

Please include:

  • Order number;

  • Name used for the order;

  • Phone number or email address associated with the order;

  • Reason for cancellation; and

  • Any other information required to verify the order.

Submitting a cancellation request does not guarantee that the order can be cancelled.

Cancellation depends on the current status of the order when the request is received.

6. Refunds for Cancelled Orders

If your cancellation is approved and a refund is due, the refund will generally be processed to the original payment method used to place the order.

Where an applicable cancellation fee or other permitted charge applies, the amount will be deducted before the refund is processed.

The time required for the refunded amount to appear in your account depends on the payment provider, bank, card issuer, or other financial institution.

Shopisto does not control the processing time of external payment providers or banks.

7. Orders Already Processed or Fulfilled

If an order has already been processed, packed, fulfilled, or dispatched, cancellation may not be possible.

If the order can no longer be cancelled, you may need to receive the product and, where eligible, request a return in accordance with our Return & Refund Policy.

Products returned solely because a customer changed their mind may not qualify for a return unless otherwise approved by Shopisto.

8. Cancellation Due to Incorrect Information

Customers are responsible for providing accurate information when placing an order.

This includes:

  • Full name;

  • Phone number;

  • Email address;

  • Complete shipping address;

  • City;

  • State; and

  • PIN code.

If an order cannot be delivered because incorrect or incomplete information was provided, Shopisto may not be responsible for the resulting delivery failure or return of the package.

If the package is returned to the sender, the customer may need to place a new order to receive the product again.

9. Cancellation by Shopisto

Shopisto reserves the right to cancel an order in circumstances including:

  • Product becoming unavailable;

  • Incorrect product pricing or listing information;

  • Suspected fraudulent or unauthorized activity;

  • Incorrect or incomplete customer information;

  • Delivery restrictions;

  • Supplier or fulfillment issues;

  • Payment-related issues;

  • Repeated failed delivery attempts; or

  • Other legitimate operational or legal reasons.

If Shopisto cancels a prepaid order and a refund is due, the applicable refund will generally be processed to the original payment method.

10. Contact Us

If you have any questions about cancelling your order, please contact us:

Shopisto
Email: storeshopisto@gmail.com

For faster assistance, please include your order number in your email.

We aim to respond to cancellation requests within 24 hours, although response times may vary depending on weekends, holidays, order volumes, or other circumstances.